Customer care

Track your order

Your dispatch email contains the carrier’s live tracking link. Search your inbox and junk folder for your DD Active™ dispatch confirmation.

You can also view orders linked to your DD Active™ profile from your customer account. Checkout and carrier updates may take a short time to appear.

If you have not received a dispatch email, or tracking has not updated for five working days, contact us with your full name, order number and the email used at checkout.

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